Responsible gambling

We want you to enjoy your time playing with Rivo Casino, and to do that safely and on your own terms. Gambling should be fun and controlled — not a source of stress. Below you’ll find straightforward information, practical tools and clear steps you can take if gambling is becoming a problem for you or someone you care about. If anything below feels relevant to your situation, take one small step today toward greater control.

Why play responsibly?

Responsible play helps keep gambling an enjoyable pastime. It’s about knowing your limits, protecting your finances and wellbeing, and being honest with yourself about why you gamble. Small habits — like planning how much you will spend and stopping when you reach it — make a big difference.

Gambling should be for entertainment, not to make money or solve financial problems.
Think about time and money in advance, and stick to the plan.
If gambling affects your mood, sleep, relationships or work, it’s a sign to review your activity.

Warning signs to watch for

Recognising early signs makes it easier to act before problems grow. If you notice any of the following, consider using the tools below or seeking support.

Spending more time or money than you intended.
Chasing losses — trying to win back money you have lost.
Neglecting work, study, family or social commitments.
Borrowing money or using credit to gamble.
Feeling anxious, restless, irritable or secretive about gambling.
Gambling to escape problems, stress or low mood.

Tools to help you stay in control

Use practical tools to limit how much and how often you play. Small, consistent changes help you keep gambling within safe boundaries.

Deposit limits: choose a daily, weekly or monthly cap that fits your budget and stick to it.
Loss limits: set a maximum total you can lose in a period to protect your finances.
Session limits and reality checks: limit how long you play in one sitting and use automatic reminders.
Time-out: take short breaks (24 hours to several weeks) when you need space.
Self-exclusion: temporarily or permanently close access to your account if you need a longer break.
Remove payment methods: take card and stored-payment details off your account to reduce impulse deposits.
Third-party blocking tools: consider software that blocks gambling websites and apps if you find it hard to stop on your own.

How to set effective limits

Practical steps make limits useful rather than symbolic. Follow this simple approach:

Decide in advance how much you can afford to lose — this amount should come from disposable income, not essentials.
Set a deposit and loss limit that is comfortably below that amount.
Choose session times and total weekly play time that won’t interfere with work, sleep or relationships.
Use multiple controls together (deposit + session + loss) for stronger protection.
Review limits regularly and only change them after a cooling-off period to avoid impulsive increases.

Self-exclusion and cooling-off

If gambling is causing harm, self-exclusion and cooling-off are effective immediate steps.

Self-exclusion closes your account for a fixed period or permanently and prevents further play during that time.
Cooling-off (short time-outs) gives you a planned break to reflect without making permanent decisions.
When you self-exclude, request removal of stored payment methods and ask about how your account will be handled after the exclusion period.
Decide in advance who can help you implement and enforce exclusion — a trusted friend or family member can assist with removing payment access.

Getting help and support

Reaching out is a strong step. You do not have to manage this alone.

Talk to someone you trust about how gambling is affecting you.
Consider contacting a healthcare professional for confidential advice and support options.
Look for specialist services and support organisations that offer confidential guidance, practical help with finances and tailored treatment plans.
If you feel at immediate risk or in crisis, seek urgent medical or emergency help in your area.

Practical steps for friends and family

If you’re worried about someone else, your care and support can make a big difference.

Approach the conversation without blame — express concern and offer to listen.
Encourage practical steps: limit access to money, help set technical blocks, suggest a self-exclusion period, and support contact with professional services.
Help with budgeting and bill payments if the person agrees; keep clear boundaries to protect your own finances.
Look after your own wellbeing — supporting someone can be stressful, and seeking your own support is important.

Our approach to your safety and privacy

Your wellbeing matters. When you use protective tools or ask for help, we handle personal information respectfully and only as needed to provide support.

We can apply account limits, time-outs or self-exclusion at your request and will confirm actions clearly.
When you ask for help, our team will work with you in confidence and outline what the measures mean for your account.
If you choose to seek professional support, we encourage you to ask about confidentiality and the way your personal data will be handled by any service you contact.

Taking one small step today can prevent bigger problems tomorrow. If any part of this page resonates with you, consider using a tool now — set a limit, take a time-out, or speak to someone you trust. We’re here to support safe and enjoyable play.